When considering call center headsets, the Plantronics HW510 headset should be one of your top choices. With a full-size ear speaker/ear cushion, you create an excellent barrier that separates background noise from the voice of your caller. The more accurately you hear, the less time is needed to repeat facts, and information won?t be taken down incorrectly. How frustrating it is when sales agents take orders and have the wrong address or model numbers entered into the system. Immediately the confidence of the customer is affected when the delivery is delayed or when the box is opened to find the wrong item inside. From that point on the customer is thinking if they can?t get the first order right, why should I continue to do business with them to only be frustrated again.